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We want our customers to be happy with their purchases and we realize ordering online without fitting can be a challenge.
Therefore we offer a seven days return policy on standard size dresses. As long as your item is sent back to us (postmarked) within 7 days of your receiving your item, in the EXACT same condition it was sent to you.**
Steps for returning an item:
1. Contact us immediately after you have tried on the dress if you wish to return. We cannot accept returns if you contact us 7 days after you receive the dress (receipt date will be based on tracking information).
2. You will be given an RMA number or reference number for the return, and you will need to ship the dress back as soon as you can.
3. After we receive and inspect your returned item, you refund will be issued.
Shipping fees are non refundable and it is client's responsibility to ship the item back.
If you received Free Shipping and wish to return the item, the shipping cost will be deducted from your refund. "Free Shipping is awarded under the condition of purchase".
Standard Size dress have a 15% restocking fee on returns.
*Custom size or dress with custom changes have a 35% restocking fee on returns.
**Special order dresses, custom made dresses including made to measure, crinolines and petticoats are not refundable due to their nature.
Unfortunately we are unable to offer exchanges at this time. You will need to return the unwanted item to us and then place a new order.
-All returned item must be in original condition.
-Please contact us prior to sending an item back, any item sent back without a RMA Number will not be processed.
Refund will take 3-5 business days to credit to your bank due to the processing time of merchant service company.
You may cancel your order after it's been processed, subject to the following conditions:
1. If your order has not been processed, your order will be cancelled with no penalty.
2. If the item you order is a ready to ship item and has already been shipped, you'll need to ship it back after receiving it and it will be processed as a returned item.
3. If you ordered a dress that is made to order, you may cancel within 48 hours with no penalty. After 48 hours, there's a 30% cancellation fee involved.